Federal regulations require the University to provide contact information for filing complaints with its accrediting agency and with its State approval or licensing entity. Individuals may file complaints regarding a violation of state consumer protection laws, including but not limited to fraud and false advertising; a violation of state law or rule relating to the licensure of postsecondary institutions; and/or complaints relating to the quality of education or other state or accreditation requirements.
Individuals who wish to submit these types of complaints regarding the graduate or undergraduate educational program at Auburn University should first address complaints to:
Dr. George Crandell
Auburn University Graduate School
104B Hargis Hall
Auburn, AL 36849
Telephone: (334) 844-4700
Fax: (334) 844-4348
The University expects that any student complaint will be filed in accordance with University procedures currently in place at the institution before resolution is sought from the University’s accreditation body. In order to facilitate an effective response, initial complaints should include the complainant’s full name, address, and contact information, including email and telephone number. Complaints should specify enrollment status, i.e., whether the complainant is a current, former or prospective student. The description of the complaint should include dates and University officials that were involved or who have been contacted. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the events leading to the complaint. The complaint should state what, if any, remedy is sought.